At Flood & Flame Restoration, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and store customer information.
Information We Collect
We only collect customer information, such as your address, phone number, and/or email, if you contact us to inquire about or request our services. We do not collect any personal information otherwise.
How We Use Your Information
We use your contact information solely to manage and carry out our restoration services, communicate with you regarding job updates, and address any follow-up questions. We do not use your personal information for marketing purposes.
Record Keeping
We retain job-related information indefinitely. This allows us to review past work for properties that may have multiple owners or require historical documentation. This helps us address any questions or issues that may arise related to past services performed.
Communication Preferences
We communicate with customers through phone, email, or text. You can choose your preferred method of communication and opt out of any type of communication at any time.
Post-Job Communication
After completing the work, we may reach out to ask for feedback or request a review of our services. Following this, we will only contact you if you reach out to us first or require further assistance. Regular communications from us will stop shortly after the completion of the job.
Website Analytics
Our website measures conversion tracking of our paid online ads through Google.
Our Websites
Flood & Flame Restoration operates its public website at floodflame.com and its customer job management portal at app.floodflame.com. Links in text messages may direct you to either domain.
SMS/Text Messaging Terms
Program name: Flood & Flame Restoration SMS Notifications
- By providing your phone number and consenting during the intake of your restoration project, you agree to receive text messages from Flood & Flame LLC related to your active service.
- 1. Consent for SMS Communication:
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Flood & Flame LLC at the phone number you provide. Consent is collected during the job intake process by your project coordinator and recorded in our job management system. - 2. Types of SMS Communications:
If you have consented to receive text messages, you may receive SMS communications related to the following:- Technician dispatch alerts (e.g., your tech is on the way with their contact info)
- Requests to provide or update missing project information via a secure link
- Job status updates related to your active restoration project
- Scheduling and appointment notifications
- Job completion notifications
- 3. Message Frequency:
Message frequency varies. You may receive 1-5 text messages per active restoration project. - 4. Message and Data Rates:
Message and data rates may apply. Standard messaging rates will be charged by your mobile service provider. - 5. Opt-Out and Support:
- You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation and no further messages will be sent.
- For assistance, reply HELP to any message or contact us at info@floodflame.com or (404) 868-8338.
- 6. Privacy and Data Sharing:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services. - 7. Modifications:
We reserve the right to update or modify these terms at any time. Any changes will be posted on this page with an updated revision date. - 8. Agreement:
By using our services, you agree to the collection and use of your information as described in this policy. If you have any questions, please contact us at info@floodflame.com.
Thank you for trusting Flood & Flame Restoration.