At Flood & Flame Restoration, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and store customer information.
Information We Collect
We only collect customer information, such as your address, phone number, and/or email, if you contact us to inquire about or request our services. We do not collect any personal information otherwise.
How We Use Your Information
We use your contact information solely to manage and carry out our restoration services, communicate with you regarding job updates, and address any follow-up questions. We do not use your personal information for marketing purposes.
Record Keeping
We retain job-related information indefinitely. This allows us to review past work for properties that may have multiple owners or require historical documentation. This helps us address any questions or issues that may arise related to past services performed.
Communication Preferences
We communicate with customers through phone, email, or text. You can choose your preferred method of communication and opt out of any type of communication at any time.
Post-Job Communication
After completing the work, we may reach out to ask for feedback or request a review of our services. Following this, we will only contact you if you reach out to us first or require further assistance. Regular communications from us will stop shortly after the completion of the job.
Website Analytics
Our website does not use tracking cookies from services like Google or Facebook. We use Plausible Analytics, a privacy-focused, GDPR-compliant service that tracks the number of visitors to our website without collecting any personal data.
By using our services, you agree to the collection and use of your information as described in this policy. If you have any questions or need further clarification, please contact us at info@floodflame.com.
Thank you for trusting Flood & Flame Restoration.