Why Choose Flood & Flame

The Flood & Flame Restoration team
Locally owned, here in Atlanta
We're a local company, not a national franchise. We know Georgia homes, the storms and humidity they take, and the local building departments we pull permits from.
IICRC certified leadership and staff
The company and every one of our technicians is IICRC certified, the standard for water, fire and mold work. It's also what your insurer expects to see on the claim.
On call 24/7
Water and fire don't wait for business hours. We keep a crew on call around the clock and move fast, because getting there quickly is often what saves the most.
We'll tell you straight
If a mold test won't tell you anything you can't already see, or a cleanup won't last until the leak behind it is fixed, we say so. We'd rather turn down a job than take your money for work that comes right back.
We help you with the insurance side
We document everything with photos, readings and written notes and work directly with your adjuster, so the claim is built right from day one and you're not left arguing it alone.
One company, cleanup through rebuild
Water, fire, mold, asbestos, odor, and the reconstruction afterward, all under one roof. That's one crew and one point of contact instead of juggling a remediation company, an abatement company and a contractor.

Testimonials

What customers say about Flood & Flame

“As a State Farm agent I always send my customers dealing with crises to Andrew a the team at flood & flame because they have consistently taken care of our customers quickly and professionally. They do a good job helping customers understand the process and also preventing unnecessary claims from being filed.”

“I've been an agent for years. Throughout these years, I've had countless restoration companies stop by my office asking for referrals. Typically I don't have enough trust in them to send anyone; but one day I had a customer with a family of ten come back home from vacation to a flooded home. I recalled Andrew's promises and reached out, and to his word, him and his people were there in less than an hour. They actually beat another competitor that had set an APPOINTMENT the day prior with the insured!!! This was the first of many times they have gone above and beyond since. This company shows care, honesty, and integrity in an industry that lacks that these days, and you can feel it. 100/10 would recommend!”

“During the recent storm Helene, my area received significant rain over 3 days, resulting in water accumulation in my basement. Following a recommendation from my insurance agent, I contacted Flood and Flame Restoration. I expected to have to wait given some many properties being affected. I reached and spoke with Andrew, who immediately contacted one of the company's supervisors. The team was at my house in less than hour and began removing the water and restoring conditions. They communicated what would be needed and estimated price promptly and clearly. They kept me up to speed on progress. They scheduled several visits and showed up on time. Everyone was professional and respectful. I could not be more pleased.”

“I cannot say enough wonderful things about Flood and Flame. This team is truly like no other. From start to finish, Andrew, Paula, Gio, and everyone involved were absolutely amazing! My home was a total loss due to a house fire, and the scope of work was intense and overwhelming. Despite the size of the job, they tackled it with incredible speed and precision, completing both the demolition and restoration in record time. What stood out most was their communication, every step of the way was handled with clarity, care, and consistency. It was a perfect example of what true top-tier customer service looks like. The level of respect, compassion, and dedication they brought into my home during such a difficult time was remarkable. Their work ethic, professionalism, and deep knowledge made an incredibly stressful situation feel manageable, and for that I will always be grateful. I now fully understand why Flood and Flame is considered the best in the business. If I could give more than five stars, I would gladly give ten .....honestly, there aren't enough stars to reflect the exceptional experience they provided. A huge THANK YOU to the entire Flood and Flame team. You truly went above and beyond!!!!!!”

“Well, If you're reading this, I'm sorry. Most don't proactively research disaster mitigation companies so you must be in a challenging position. I was fortunate to be acquainted with Paula Charles before a pipe burst in my closet, and she was my first call. I'm an insurance agent, and still my first call was to Flood & Flame. Paula helped me navigate plumbing, insurance and the mitigation process with a confident and reassuring voice. She coordinated with Raul and Gio to rush to my home and start the stabilization process. They made sure I understood the steps they were taking to protect my family against future mold issues while supporting me in the claims process and communication with my insurance company. During the process, Paula went on vacation and Andrew, president of Flood & Flame, took over. The Operations Manager went on vacation and I was handed UP, not handed off. Andrew further prepped me for discussions with insurance and offered to proactively reach out to claims managers. In the end, I was fortunate and the damage was not as bad as we feared. But I was confident that Fire and Flame had covered the bases to stabilize our situation and ensure our space remained healthy. After overhearing Gio explain final steps to me, my wife noted how great communication had been through this harrowing process. I'm sorry you're having to read this, but you'll be glad you found such a wonderful company to help you through it.”

“Paula and Giovani were beyond amazing to work with. My wife discovered some trace signs of mold in our sunroom while preparing for a holiday dinner party. Since she is very sensitive to mold we immediately called Flood & Flame to see what needed to be done. I sent them the pictures and Paula told me they would be out the next day to assess the damage and provide an estimate for remediation. The technician, Giovani, took his time educating us on the source and explained the process. Within 4 hours the problem was removed and the source identified. They were prompt, professional and more than fair. So fair that they billed me less than the initial estimate because Giovani was so efficient and took less time than anticipated to remediate the issue. He removed the affected areas with care and precision to assure the repairs were as minimal as possible. I can't recommend them enough if you want quality work done at a fair price by an honest company. They really took their time and put my wife at ease that the problems were properly removed”

“5 stars!!! I didn't realize I had a leak in my roof which had allowed hidden mold to accumulate behind the drywall in my wall and ceiling and around the window in my living room. I had some symptoms of mold exposure and a friend told me to contact Andrew at Flood & Flame to do some mold testing for me. He advised me that they could look for signs of moisture and mold for free, saving me the cost of paying for a mold test, which I really appreciated. I had family coming into town to stay with me so I asked them to get things finished asap - the team fixed the problem with the roof, removed all the rotten and damaged walls and cleaned and replaced everything. They did everything for less than my deductible cost. I couldn't be happier with the results, and I really appreciate Andrew and Gio and the whole team at flood and flame. Super professional and helped me understand everything throughout the whole process!”

“I can't say enough about how wonderful this company is! At a time where my insurance company wasn't paying and this being my first claim as a first time homeowner, Paula, Andrew, and Raoul made this process so much easier to get through and understand. If you need a company that will make sure you're taken care of and get the job done, this is the company for you!”

Get help now

Property damage gets harder and more expensive to handle the longer it sits. Flood & Flame Restoration responds 24/7 across the greater Atlanta area.

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