At Flood & Flame Restoration, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and store customer information.
Information We Collect
We only collect customer information, such as your address, phone number, and/or email, if you contact us to inquire about or request our services. We do not collect any personal information otherwise.
How We Use Your Information
We use your contact information solely to manage and carry out our restoration services, communicate with you regarding job updates, and address any follow-up questions. We do not use your personal information for marketing purposes.
Record Keeping
We retain job-related information indefinitely. This allows us to review past work for properties that may have multiple owners or require historical documentation. This helps us address any questions or issues that may arise related to past services performed.
Communication Preferences
We communicate with customers through phone, email, or text. You can choose your preferred method of communication and opt out of any type of communication at any time.
Post-Job Communication
After completing the work, we may reach out to ask for feedback or request a review of our services. Following this, we will only contact you if you reach out to us first or require further assistance. Regular communications from us will stop shortly after the completion of the job.
Website Analytics
Our website measures conversion tracking of our paid online ads through Google.
Terms & Conditions regarding text messaging
- By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.
- 1. Consent for SMS Communication:
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Flood & Flame LLC at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties. - 2. Types of SMS Communications:
If you have consented to receive text messages, you may receive SMS communications related to the following: - - Customers and Guests: Updates regarding your orders, deliveries, or other relevant information.
- - Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.
- 3. Standard Messaging Disclosures
- - Message and data rates may apply. Standard messaging rates will be charged by your mobile service provider.
- - You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.
- - For assistance, text "HELP" or visit our Privacy Policy
- 4. Privacy:
We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service. - 5. Modifications
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. By continuing to engage with our services, you agree to be bound by any changes to these terms. - 6. Agreement
By using our services, you agree to the collection and use of your information as described in this policy. If you have any questions or need further clarification, please contact us at info@floodflame.com.
Thank you for trusting Flood & Flame Restoration.