Privacy Policy
At Flood & Flame Restoration, we value your privacy and are committed to protecting your personal information.
Information We Collect
We only collect customer information, such as your address, phone number, and/or email, if you contact us to inquire about or request our services.
How We Use Your Information
We use your contact information solely to manage and carry out our restoration services, communicate with you regarding job updates, and address any follow-up questions. We do not use your personal information for marketing purposes.
Record Keeping
We retain job-related information indefinitely. This allows us to review past work for properties that may have multiple owners or require historical documentation.
Communication Preferences
We communicate with customers through phone, email, or text. You can choose your preferred method of communication and opt out of any type of communication at any time.
Post-Job Communication
After completing the work, we may reach out to ask for feedback or request a review of our services. After this, we will only contact you if you reach out to us first or require further assistance.
Website Analytics
Our website measures conversion tracking of our paid online ads through Google.
Our Websites
Flood & Flame Restoration operates its public website at floodflame.com and its customer job management portal at app.floodflame.com.
SMS/Text Messaging Terms and Conditions
Program name: Flood & Flame Restoration SMS Notifications
1. Consent
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Flood & Flame LLC at the phone number you provide.
2. Types of Communications
You may receive text messages related to: technician dispatch alerts, project information requests, job status updates, scheduling notifications, and job completion alerts.
3. Message Frequency
Message frequency varies. You may receive 1-5 text messages per active restoration project.
4. Message and Data Rates
Message and data rates may apply. Standard messaging rates will be charged by your mobile service provider.
5. Opt-Out
Reply "STOP" to unsubscribe from SMS notifications at any time. Reply "HELP" for assistance. You may also contact us at info@floodflame.com or 404 868 8338.
6. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
7. Modifications
The company reserves the right to amend these terms. Updates will be posted on this page.
8. Agreement
Continued use of the service constitutes acceptance of these terms.
