Fire damage restoration

• 1. When your call comes in we start by gathering information from you. During this call we will make an appointment to have our representatives come over for an inspection at your property within 1 to 2 hours.
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• 2. A fire damaged property can pose serious health and safety risks. That's why the first thing we do on site is assess whether the structural, airbourne and debris risks allow our team to enter the site safely. We will always follow any instructions provided by the fire department or other regulatory agencies.
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• 3. During the initial inspection we assess the extent of the damage, how much of the property can be remediated and if so, how the restoration needs to proceed. Some materials and items will need to be replaced and others may be able to be salvaged.
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• 4. Following the IICRC S700 standards our technicians will go over your options with you to getting your property back in its pre-loss condition. Timelines, cost and remediation strategies will all be discussed with you, so you can make an informed decision on how to move forward.
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• 5. The type of fire and smoke remediation work depends on the exact type and extent of the damage. Small fires with minimal damage may only require cleaning of materials, removing soot and eliminiting smoke odors. When more extensive damage is done, structural repairs are generally needed. In this case we involve the right specialists to get the job done.
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• 6. No matter how big or small the fire or smoke restoration job is, we will make sure to keep you in the loop every step of the way. A restoration project like this always has multiple stages and we want to make sure that you're satisfied with the process before we move on from one phase to the next.
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• 7. Once the entire fire restoration process is complete, we will perform a thorough check to see if the goals we set have been met. Your property should now be now restored to its pre-loss condition. After completing the job we will check in with you to get your feedback. Our goal is to always meet or exceed your expectations!
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What customers say

• Thanks to their quick work and attention to detail, what could have been a stressful ordeal was handled seamlessly. If you’re looking for a remediation company that combines professionalism, expertise, and top-tier service, Flood and Flame is the way to go! -Jack Breen
• The team was at my house in less than an hour and began removing the water and restoring conditions. They communicated what would be needed and estimated price promptly and clearly, they kept me up to speed on progress, they scheduled several visits and showed up on time and everyone was professional and respectful. I could not be more pleased. -Brian Bodker
• Gio and the rest of the team were amazing. They did a great job, definitely recommend. -Buddah Felix
• Andrew’s team came out right away to assess the water damages. The situation was very stressful for me in the beginning, but Andrew and his team were kind and compassionate to my emotions. They calmed me with their calm demeanor and showed video footage of everything they were doing to help dry out the floors and walls. I highly recommend them to anyone who may need their services. -S. Sobers
• Andrew and Geo were a huge help during a very stressful situation with a flooded basement. They were kind and fair and I would use them again. -William Holiday
• We had a leak in the ceiling that caused water damage to the floors, walls and ceiling. Gio and Andrew were great at getting rid of the wet materials and drying out the affected areas. Nice Guys that minimized the amount of demo that needed to be done which I really appreciated! -Jeff Justice